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TORONTO--(BUSINESS WIRE)--May 24, 2023--

Starling Bank has launched a feature in its app allowing customers to hide payment references, which could help survivors of economic abuse. The “hide references” feature is designed to help people mute unwelcome or abusive references that can accompany bank transfers. Payment references are generally simply intended to describe the nature of a payment, such as “rent”, “mum’s birthday gift” or “dinner”, for example. But in cases of economic abuse, they can be misused, with the aim of upsetting or trying to manipulate the recipient. An abusive former partner who has been blocked from other forms of contact, may, for example, send messages claiming they miss their ex, or even send insults or threats, Starling Bank said. Using online bank payment references to send intimidating or malicious messages is just one of the ways an abuser can maintain control from afar, leaving victims feeling helpless and highly vulnerable Lauren Garrett, Surviving Economic Abuse These references can be used as a way for an ex-partner to maintain some control and have a triggering impact on the recipient. The bank said multiple messages may even be sent to accompany payments as small as 1p. It has partnered with the charity Surviving Economic Abuse to launch the feature. Economic abuse, which is often accompanied by other forms of abuse, can involve someone taking another person’s wages, stopping them from working, or intentionally putting them into debt. While such abuse can happen within couples, it may sometimes take place within other types of relationships; for example, an adult child may abuse a frail and elderly parent, or a parent may abuse a child. Abusive payment references are a key obstacle for economic abuse survivors to overcome, Starling Bank said. Starling’s personal current account holders can use the feature by swiping up from the app home screen to pull up their transaction fee, tapping on a payment that has been received with an unwanted reference, and tapping the hide icon. This will hide references from past or future payments made from that account. Starling said the new feature will not stop money landing in a customer’s account – the recipient will simply not see any payment references that come from the sending account. Customers can choose to unhide payment references in the app at any time. Starling said one person had told the bank: “The ability to hide these references with a simple tap makes all the difference and I am so pleased that Starling has listened to my experience.” This feature shows just how powerful technology can be in making people’s lives easier Charity Wood, Starling Bank Lauren Garrett, financial services manager at Surviving Economic Abuse, said: “Economic abuse can continue, increase, or even start long after a victim-survivor has separated from an abuser. “Using online bank payment references to send intimidating or malicious messages is just one of the ways an abuser can maintain control from afar, leaving victims feeling helpless and highly vulnerable. “We’re pleased to be working with Starling on this new feature and commend them for sharing what they are doing to give survivors the power to choose what payment references they see without having to relive traumatising experiences to customer services. “This small in-app feature will make a huge difference to survivors’ ability to bank safely, and we’re proud to work alongside financial services who are listening to the voices of victim-survivors and encourage firms to continue closing down gaps in products and services which are being used to inadvertently facilitate abuse.” Starling is a founding signatory in the UK Finance financial abuse code. The hide references feature is part of the bank’s existing work supporting economic abuse survivors, which includes a dedicated vulnerable support team. Charity Wood, head of customer experience at Starling Bank, said: “Anyone can experience economic abuse; they might not realise that it’s happening to them or how their bank can support. “This feature shows just how powerful technology can be in making people’s lives easier, and is testament to Starling’s belief in doing the right thing.” Read More Charity boss speaks out over ‘traumatic’ encounter with royal aide Ukraine war’s heaviest fight rages in east - follow live Augmented reality headset Vision Pro is ‘most advanced device ever’ – Apple Revealed: The delivery apps charging you double for your food shop Therapist develops secret app to help abuse victims

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HERNDON, Va.--(BUSINESS WIRE)--Aug 14, 2023--

Just as you thought social media platforms had all corners of the internet covered, along comes Threads, created by Facebook and Instagram owners Meta. In what has been described as a rival to Twitter, Meta boss Mark Zuckerberg has already had over 10 million people signed up in the first few hours of launching. Sign up for our free Indy100 weekly newsletter For some, it’s a matter of jumping in with both feet and navigating the waters from there. Others will sit back and take a little more cautious approach. Either way, learning how to navigate the social media jungle using these few simple tips will be invaluable... Take a social media detox It’s easy to use social media compulsively and excessively. You can become so accustomed to scrolling through posts, laughing at videos and liking images that it can take over. According to data found by audience insights platform GWI, 29 per cent of people across Britain use more than five social media apps, with 54 per cent of 16-24-year-olds doing the same. “There has been a substantial surge in social media consumption over the past decade. What initially began as occasional Facebook ‘check-ins’ has now evolved into spending six to eight hours per day on various social media platforms such as TikTok, Twitter, Instagram, and now, Threads,” said Marvin Winkelmann, the managing director of AFK Digital. That’s why he says moderation is key. “I strongly advocate for individuals to not only take periodic breaks from social media to rejuvenate their wellbeing but also to consider reducing their engagement before bedtime and during meals. By doing so, we can prioritise face-to-face interactions, which hold even greater significance than merely keeping up with the seemingly idealised virtual world.” Practise the right social media etiquette Winkelmann highlights that different platforms have different niches in terms of how people generally interact. “But a rule of thumb should always be to treat other users with respect.” It’s also why Chris Hackett, the founder of Face Digital, an SEO advisory firm, believes we all need to learn the right social media etiquette, which dictates how people should behave around others online. “Always be yourself,” he said. “Whether you’re using social media for personal or professional reasons, people connect with authenticity. This doesn’t mean you should be airing out your personal details, but you don’t have to hide behind an online persona. “Be careful with what you say. It may feel like a safe space, but using social media to vent or voice controversial opinions can come back to haunt you in the future. “And don’t post anything that you wouldn’t want an employer to see. Social media is, for the most part, public. Before you fire off that tweet, imagine a potential employer reading it and what they may think.” Be careful of negativity Hackett advised against getting into arguments on social media. “There are a lot of keyboard warriors around, and there is nothing to gain by arguing with them. If you don’t like something, scroll past it.” Plus, some of the negativity on social media could have an impact on your mental health – which is why it’s important to look after yourself. “Social media has become a constant figure in everyone’s lives, to the point where it can be detrimental to our mental health. The best way to deal with negativity is to take time away from toxic online environments,” said Hackett. Winkelmann added: “It is crucial to acknowledge that social media platforms tend to accentuate negativity due to the provocative nature of negative content. People love to disagree and share their opinions online. “As a result, the algorithms used by these platforms are designed to amplify such content. It is important for individuals to remain aware of this fact, bearing in mind that much of what is observed online is often an embellished representation of reality anyway.” Have your say in our news democracy. Click the upvote icon at the top of the page to help raise this article through the indy100 rankings.

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LONDON--(BUSINESS WIRE)--May 9, 2023--