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People are getting less happy with their cars – and it appears to be the fault of new technology and design innovations, according to landmark research. Customer satisfaction is falling with people pointing to a range of issues including the exterior design of the car. But particular frustration is with infotainment systems, with people turning away from them as ways of listening to music and get around. Only 56 per cent of car owners prefer to use their car’s in-built system to play audio, for instance, down from 70 per cent in 2020. Less than half of car owners prefer to use integrated systems for functions like phone calls, voice recognition and navigation. Instead, users are presumably using external systems such as their phones. In recent years, technologies such as Apple CarPlay and Android Auto have made it possible to mirror those screens, rather than use the built-in and often complicated software provided by car manufacturers. That is according to the US Automotive Performance, Execution and Layout (APEAL) study, run by JD Power. It is the first time in the 28 year history of the study that customer satisfaction has fallen two years in a row – and could point to a range of issues in the car market. Satisfaction is counted on a 1000-point scale. This year, it was measured at 845, which was down two points from last year, and three points from the year before. “The decline in consecutive years might look small, but it’s an indicator that larger issues may lie under the surface,” said Frank Hanley, senior director of auto benchmarking at JD Power, in a statement. “Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced. “This downward trajectory of satisfaction should be a warning sign to manufacturers that they need to better understand what owners really want in their new vehicles.” The survey also found a decline in satisfaction with some tech focused car companies. Tesla remains one of the higher performing brands but saw its score at 878, down nine points from last year, when the company was first included in the study. The study was based on almost 85,000 owners of new cars who were surveyed after owning the vehicle for 90 days. It ran between February and May of this year. Read More ChatGPT will now know who you are and what you want Rumours are growing about some bad iPhone news Solar panel tech breakthrough generates electricity from rain

The Loch Ness Monster has left people scratching their heads for years, with many claiming they spotted the beast itself. Now, it's got its own "eel hypothesis," a paper dedicated to the theory that such sightings could have been eels. Researchers looked at data from Loch Ness to understand the number of eels there and their average measurements, as per IFL Science. They discovered that the eels were on the smaller side, compared to the estimates of the Loch Ness Monster, said to be roughly 1-2 metres according to one sighting. Another suggested it could be 15-20 metres. "However, this is not quite the ‘monster postulated," the authors told the outlet."Indeed, the probability of finding a 6-meter [20-foot] eel in Loch Ness is essentially zero – too low for the software used to provide a reliable estimate." "Thus, while large eels may account for some eyewitness sightings of large, animate objects rising to the loch surface, they are unlikely to account for 'sightings' of extraordinarily large animals, which may instead be accounted for by wave phenomena, the occasional stray mammal, or other reasons." Sign up for our free Indy100 weekly newsletter It comes after several sightings last year were shot down by an academic who said they were simply whale penises. Michael Sweet, a professor in molecular ecology at the University of Derby, candidly, and informatively, added: "Whales often mate in groups so while one male is busy with the female the other male just pops his d*** out of the water while swimming around waiting his turn. "Everyone’s gotta have a bit of fun, right?" Have your say in our news democracy. Click the upvote icon at the top of the page to help raise this article through the indy100 rankings.

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Emergency 999 calls across the country are not connecting amid technical issues with the phone lines. People have been urged to call 101 in an emergency for police and fire, or 111 in a medical emergency, after problems were reported on Saturday morning. Several police forces and fire and ambulance services said they were facing issues and said BT had reported a “system failure”. A spokesperson for the Metropolitan Police said: “Due to a technical fault that is impacting a number of police forces, many 999 calls are not connecting. “Until further notice, anyone in London who requires the police in an emergency is asked to call 101. “Please only call in an emergency and please wait until later to make any 101 non-emergency calls.” The spokesperson confirmed that BT runs the 999 system. It is not known how many emergency services have been affected, or when the issue will be resolved. Read More Charity boss speaks out over ‘traumatic’ encounter with royal aide Ukraine war’s heaviest fight rages in east - follow live