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Peloton has apologised to its customers after technical issues kept them from joining its special Thanksgiving ride. The rides had been held to break the Guinness World Records for the largest live streamed cycling and running classes. But they also had the effect of breaking Peloton’s systems, with riders unable to join the “Turkey Burn” class with instructor Robin Arzón for the first 20 minutes. Peloton’s relatively new chief executive, Barry McCarthy, apologised for the experience on the company’s official Facebook page. “We set out to create an amazing annual Turkey Burn Ride experience, and we let you down,” he wrote on the page. The number of riders “overwhelmed our technical infrastructure”, he said. “I know for many of you, this has become an annual tradition, and we owe you the best possible Member experience,” he wrote. “On behalf of the team, we apologise.” Despite the issues, Peloton was able to set the records for the largest live streamed cycling and running class. The company brought in Guinness World Records officials to verify the count, and were given the record for the ”Most viewers of a static cycling lesson live stream on a Bespoke platform”, as well as for running. The cycling class had 27,550 live participants, a spokesperson said. That was lower than the number that had been seen on the leaderboard, though it is not clear whether the discrepancy was the result of the technical problems. Despite the official recognition, the ride and run is not actually Peloton’s biggest live ride: 2021 and 2020 saw more, with the latter seemingly setting the record at more than 50,000 people, according to Peloton news website Pelobuddy. Peloton saw rapid growth through 2020 and 2021, spurred in large part by the move to work out at home during lockdowns. But it has experienced a number of issues since, including recalls of its bikes and seemingly lower interest as people head back to gyms. It has lost around 80 per cent of its share price value since it was listed towards the end of 2019. And its stock has fallen almost 97 per cent since its record highs in late 2020. Read More Nasa has received a signal from 10 million miles away Nvidia sued over ‘stolen’ data revealed in video conferencing mishap AI breakthrough could help us build solar panels out of ‘miracle material’

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Mark Zuckerberg’s big bet on the metaverse has now lost $40 billion – and the company intends to lose even more. The huge figures were revealed as part of Meta’s latest results, which generally showed a strong rise in advertising revenue. But they also showed an increase in expenses at the company, with the development not only of the metaverse but also artificial intelligence and legal fees. Meta has been dramatically cutting costs and laying off staff. But at the same time it has been spending heavily on some projects, such as the metaverse, in the face of criticism from those who suggest that the bet is unlikely to pay off. That work on the metaverse is done by the company’s Reality Labs unit, which is responsible for developing technology like augmented reality glasses. It reported sales of $276 million, down from $452 million in the same quarter last year. The unit lost $3.7 billion in the second quarter, putting it on track to have far higher costs than the $5 billion annual target set out in a widely circulated investor note in the fall. The unit has lost more than $40 billion since 2021, including $13.7 billion last year. Meta said it expected Reality Labs operating losses to “increase meaningfully” in 2024 as the company continued to invest in augmented and virtual reality and “scale our ecosystem.” Zuckerberg had previously said Meta would “pace” investments in the division after 2023. He told investors he understood why many of them would feel discomfort over such a long-term bet. But the positive results across the company pushed Meta shares up 7.5 per cent. “We continue to see strong engagement across our apps and we have the most exciting roadmap I’ve seen in a while with Llama 2, Threads, Reels, new AI products in the pipeline, and the launch of Quest 3 this fall,” Meta chief executive Mark Zuckerberg said. Meta’s second-quarter revenue grew 11% to $32 billion in the quarter ended June 30, compared with analysts’ average estimate of $31.12 billion. Ad revenue rose 12% in the quarter, faster than growth at Google, where ad revenue rose 3%. Adjusted earnings per share of $2.98 topped Wall Street targets of $2.91, according to data from Refinitiv. The social media giant has been climbing back from a bruising 2022, buoyed by hype around emerging AI technology and an austerity drive in which it has shed around 21,000 employees since last fall. The company’s shares have more than doubled in value this year as a result. Advertisers are reinforcing those gains by pumping money into digital ads again after months of muted spending, heartened by signs that the economy may overcome a bout of high inflation without suffering a major meltdown. Brands are hedging their bets, however, and sticking with tried and true platforms. That helps Meta and Alphabet while punishing smaller players like Snap, which reported disappointing sales on Tuesday. Meta’s revenue forecast did not specify whether the figure includes any sales that might come from the recently launched Threads app, which does not yet have ads. Additional reporting by Reuters Read More Elon Musk’s ‘X’ is already trademarked by Mark Zuckerberg How Mark Zuckerberg’s new ChatGPT rival could lead to ‘obscene’ AI Meta unveils its ChatGPT rival Llama Here’s how to claim your share of $725m settlement in Facebook’s privacy lawsuit Elon Musk forces firms to pay X $1,000 to keep gold ticks Slack has stopped working

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