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By Suzanne McGee Investment manager Valkyrie Funds LLC has begun adding ethereum futures to its existing Bitcoin futures

More than half of broadband customers have experienced problems with their connection over the past year, despite providers inflicting inflation-busting price hikes, a survey suggests. The latest “broadband satisfaction survey” by Which? found that 53% of the nearly 4,000 broadband customers polled had experienced connection issues in the year to January, most commonly frequent connection dropouts, “very” slow speeds and slow uploads and downloads. The issues were “persistent” across all the providers, with narrow margins between the best and worst offenders for poor customer experiences. It's completely unacceptable that customers who have faced these eye-watering increases are also experiencing so many problems with their connection Which? The watchdog noted that the scale of problems added “insult to injury” as many customers saw their bills jump by more than 14% after many providers chose to impose inflation-based price increases earlier this year. Providers often link their annual price rises to January’s Consumer Price Index (CPI) or the Retail Price Index (RPI), which were 10.5% and 13.4% respectively – an amount which would have been unforeseeable for customers signing up to their contract 18 or 24 months previously. The current system forces millions of customers to choose between paying more each month or exorbitant exit fees, which can exceed £200. Industry watchdog Ofcom is currently investigating whether inflation-linked, mid-contract price rises give customers sufficient certainty and clarity when signing up to new contracts. Of the UK’s biggest providers, Sky, Virgin Media, and EE had the lowest proportion of customers who had not experienced any issues, with just 32%, 35% and 37% of their customers not reporting any problems. Of the major providers, BT fared best with 49% of its customers not experiencing a performance issue in the past year. Hyperoptic, Shell Energy Broadband and Utility Warehouse performed better, with half or more of their customers not experiencing any performance issue over the 12 months. However, even with these providers, at least four in 10 customers said they had experienced at least one problem. Frequent connection drop outs were the most common broadband issue, experienced by 19% of those who had suffered a problem. Some 17% suffered slow speeds, while 15% experienced slow uploads and downloads. One in seven (14%) said they had been left without a connection for at least an hour. One in 10 (12%) experienced slow or disrupted streaming when listening to music or watching videos and 8% said they were left without connection for more than a day. Overall, around four in 10 (44%) said they had experienced some kind of customer service issue and 11% said they had either found it difficult to get in touch with their provider or struggled to get their issue resolved. It’s absolutely critical that Ofcom’s review of inflation linked mid-contract hikes results in changes that ensure customers are never trapped in this situation again Rocio Concha, Which? Rocio Concha, Which? director of policy and advocacy, said: “A reliable connection is essential to modern life. Earlier this year, many broadband consumers were hit with mid-contract price hikes of more than 14% – meaning that it’s more important than ever that their provider offers a reliable connection and good customer service. “It’s completely unacceptable that customers who have faced these eye-watering increases are also experiencing so many problems with their connection. Broadband firms need to work harder to resolve these issues and offer a better service. “While some customers are able to switch away to better service and prices, many are trapped in contracts where they either have to accept above inflation price hikes in the spring or pay exorbitant exit fees to leave the contract early. “It’s absolutely critical that Ofcom’s review of inflation linked mid-contract hikes results in changes that ensure customers are never trapped in this situation again.” A Sky spokeswoman said: “We are committed to providing the best service to our customers. “We do not believe this is a representative survey – Ofcom’s quarterly complaints data shows we are consistently one of the least complained about broadband providers and, in Ofcom’s latest report, we received the fewest complaints out of all broadband providers.” A Virgin Media spokesman said: “While these findings are only taken from a small sample of customers, the latest, fuller data from Ofcom shows that our customers benefit from the fastest download speeds, and customer complaints on our broadband services fell by 22% in the first quarter of this year.” EE said: “Ofcom’s latest complaints report shows that we remain one of the least complained about broadband providers, with complaints remaining well below the industry average throughout recent years. “We have proudly led the way with social tariffs since 2008, with around 80% of the total market being supported on BT social tariffs. “Customers who are struggling financially and are eligible for our social tariffs can move penalty-free at any point in their contract, this also includes EE and Plusnet customers. “ Read More Charity boss speaks out over ‘traumatic’ encounter with royal aide Ukraine war’s heaviest fight rages in east - follow live Will.i.am hails AI technology as ‘new renaissance’ in music Heart transplant woman’s daughter twice saved her life using Alexa Dolly Parton on AI and not wanting to leave her soul ‘here on earth’

Apple is preparing an urgent software update in an effort to prevent its latest iPhone 15 from overheating, according to reports. Shortly after the launch of the iPhone 15 last month, owners began complaining that the smartphone becomes “too hot to touch” while performing certain tasks. The issue, dubbed ‘heatgate’ by some users, is related to a software bug tied to Instagram and other popular apps like Uber and the racing game Asphalt 9, according to Apple. The US tech giant said in a statement earlier this week that it had “identified a few conditions which can cause iPhones to run warmer than expected”, adding that it was “working with app developers on fixes that are in the process of rolling out”. Apple is now preparing to release a software update of its own to address the issue, according to MacRumours, with internal testing already underway. No official details about when the iOS 17.0.3 update might be released, but it is understood that it could be available as early as this week. Apple did not respond to a request for further information from The Independent. Meta released its own update for Instagram on Wednesday in an effort to prevent the app from overloading Apple’s A17 Pro chip. Users have recorded Apple’s flagship phone reaching temperatures as high as 47 C while gaming. Ian Zelbo, a reporter for 9to5Mac, wrote on X/Twitter that he experienced the problem while using the iPhone 15’s fast charging feature. “My iPhone 15 Pro Max is almost too hot to touch while fast charging right now,” he wrote. “I thought people were overexaggerating but no this isn’t great. Interestingly, if I’m holding it, the left side rail and a little of the back on the left side is what is the hottest by far... lines up perfectly with the logic board.” Apple dismissed theories that the overheating issue was caused by the device’s new titanium casing, or the change in charging adapter to USB-C for the first time with an iPhone. The company also warned that new iPhones “may feel warmer” during the first few days after setting them up due to increased background activity, though this is typical of all new smartphones. Read More Apple issues iPhone 12 update over radiation concerns Zuckerberg says Metaverse can bring back the dead – virtually Apple blames Instagram for overheating iPhones Tim Cook interview: Apple boss reveals his ‘aha moment’

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There are eight planets in our solar system – plus poor old Pluto, which was demoted in 2006 – but what if there were more? Turns out that might be the case. Astronomers have calculated there is a 7 per cent chance that Earth has another neighbour hiding in the Oort cloud, a spherical region of ice chunks and rocks that is tens of thousands of times farther from the sun than we are. “It’s completely plausible for our solar system to have captured such an Oort cloud planet,” said Nathan Kaib, a co-author on the work and an astronomer at the Planetary Science Institute. Sign up to our free Indy100 weekly newsletter Hidden worlds like this are “a class of planets that should definitely exist but have received relatively little attention” until now, he said.. If a planet is hiding in the Oort cloud, it’s almost certainly an ice giant. Large planets like Jupiter and Saturn are generally born as twins. They have huge gravitational pulls of their own, however, and sometimes destabilise one another. That could have led to a planet to be nudged out of the solar system entirely – or exiled to its outer reaches, where the Oort cloud resides. “The survivor planets have eccentric orbits, which are like the scars from their violent pasts,” said lead author Sean Raymond, researcher at the University of Bordeaux’s Astrophysics Laboratory. That means that the Oort cloud planet could have a significantly elongated orbit, unlike the near-perfect circle Earth tracks around the sun. Trouble is, when things are that far away, they’re pretty difficult to spot. “It would be extremely hard to detect,” added Raymond. “If a Neptune-sized planet existed in our own Oort cloud, there’s a good chance that we wouldn’t have found it yet,” said Malena Rice, an astronomer at MIT not involved in this work. “Amazingly, it can sometimes be easier to spot planets hundreds of light-years away than those right in our own backyard.” Time to crack out the telescope. Have your say in our news democracy. Click the upvote icon at the top of the page to help raise this article through the indy100 rankings.

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