From kitchen appliances to makeup, we rely on Amazon for all many of our shopping needs. So it’s no surprise that customers often feel the need to get in touch with the online retailer to make changes to an order or return it to the seller.
Since contacting Amazon can be tricky at times, here are all the ways you can get in touch with their customer service for a smoother online shopping experience:
Customer Service Help Page
This is probably the most common, and easiest, way to look for answers to common queries, such as those about Amazon’s return policies or information about international shipping. The page contains a whole library of questions that users can get answers to, including how to track packages or cancel orders.
To access Amazon’s Customer Service Help Page, go to the website landing page and click on "Customer Service" in the top left of the screen.
Customer Service Email
Sometimes customer queries need to be worked through on a case-by-case basis, and the answers on the official website need to be more specific to offer any help to shoppers. In these cases, users can email cs-reply@amazon.com and explain their issues. However, contacting Amazon’s customer service via email might not be the best solution for urgent questions since customers are unlikely to get a prompt response.
Customer Service Phone Number
For quicker replies, call Amazon at 1-888-280-4331. When customers call this number, a bot picks up the phone and eventually connects them to the actual staff, depending on the type of query that needs to be answered. It’s important to note that customers should have a cell phone number connected to their Amazon account. Customers must enter verification codes that will be messaged to their linked contact information before using this service.
Online Chat Service
Real-time chatting with Amazon representatives is the most convenient way to get all your questions answered. To use the live chat feature, return to the Customer Service Help Page and click on "Something else." Another page opens with a list of more help options. Select "I need more help."
Now the user has officially entered the chat. Type "Talk to associate" in the chat box, and out of all the available options, choose if you’d prefer to talk via chat or call.
Contact via Social Media
If your questions aren’t that urgent, you can contact Amazon Customer Service at @amazonhelp on Twitter, @amazon on Instagram, and www.facebook.com/Amazon on Facebook.
